Yes. At Sadaiv Jewels, we are committed to responsible sourcing. Every diamond is carefully selected from trusted suppliers who follow ethical and sustainable practices, ensuring exceptional quality with complete peace of mind.

We want you to be completely satisfied with your purchase. If for any reason you are not, you can return any item in its original condition within 30 days of receipt for a full refund or exchange. Please ensure that the products have all original tags and packaging. To initiate a return, visit our "Returns" page and follow the instructions provided. Remember to keep your receipt as proof of purchase. Some exclusions may apply, so be sure to check our detailed return policy for more information.

Absolutely. We prioritize the security of our customers' data. Our website uses Secure Socket Layer (SSL) encryption to ensure that your personal and payment information is kept safe and private. This means that any information you input during the checkout process is encrypted before being transmitted over the internet. Additionally, we never store your credit card details on our servers. For more information about how we protect your data, please refer to our Privacy Policy.

Yes. You can personalise your engagement ring by choosing the diamond shape, carat weight, precious metal, setting style, and other design details to create a truly one-of-a-kind piece.

Yes. Our certified diamonds are accompanied by recognised grading reports, giving you confidence in their authenticity, quality, and craftsmanship.

Ready-to-ship pieces are dispatched quickly, while customised jewellery typically takes 2–4 weeks to craft before shipping. Delivery timelines may vary by destination.

Our jewellery specialists are available via email, phone, or WhatsApp to assist you with product enquiries, custom orders, and after-sales support.